Attention! iSymphony v2.x has been End of Life'd as of May 2015. This version is no longer supported or maintained. iSymphony v3 is supported and maintained. Please review the Licensing and Purchasing FAQ for more details.

Welcome to iSymphony!

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At a quick glance, you will be able to see incoming calls and calls on-hold as well as the availability of all organizational personnel.

iSymphony - all the benefits without huge investments.

With iSymphony, deploying modern call management is easy and cost-efficient. All you need is a server, iPBX or Asterisk-based platform for use with iSymphony.

With iSymphony, working with the phone system is not tied to one location. Any operator can monitor the availability of the personnel from any location.

iSymphony has been designed for VoIP solutions that utilize iPBX or the Asterisk architecture and communicates with iPBX or Asterisk PBX software, the latter which is available free of charge. The software can be used on multiple platforms (e.g., Windows, Linux, Mac).

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Free Edition
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Conductor Edition
  Customizable Layout
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  Administration Module
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  Multi-profile Support
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  Fast Views
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  Multiple Locations
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  Multi-tenant Support
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  Customizable Status
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  Multi-call views
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Realtime Queue Stats
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Realtime Agent Stats

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Visual Voicemail

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FreePBX Device and User Mode Support

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Parking

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Hold Area

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Transfer  

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Extension Sorting
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  Extension Searching
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  SIP, IAX and ZAP Channel Support
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  List View
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  Dynamic Extension Directories
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Barge

Unrestricted
 Restricted Via Permissions
 

Monitor / Record

Unrestricted
 Restricted Via Permissions
 

Permissions

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Presence

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Corporate Chat

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Queues

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Agents

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Conferences

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Simultaneous Clients

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1 Included, can be upgraded

 

Call handling

  • SIP, IAX, and ZAP Channel Support
  • Hang up a call
  • Transfer a call via drag & drop
  • Originate calls via drag & drop
  • Click and drag to voicemail
  • Click and drag to call mobile
  • Click to e-mail
  • URL Popper
  • Remotely monitor calls in real time from your PC (barge)
  • Record calls
  • Mute/Unmute barged calls
  • Hold functions
  • Click-to-call function
  • Status info of active call
Operator Abilities
  • One operator can monitor several different numbers
  • Several operators can monitor one number
Other useful features
  • Unique user id's for every user
  • Extension Sorting
  • Extension Searching
  • Dynamic Extension Directories (Extension Groups)

 


 

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